Mazzio’s Pizza & Wings - Mustang, Oklahoma

julio hdz

Es un buen lugar si te gusta la pizza

M Bennett

We have eaten at this restaurant many times over the last four years. Since the change of staff the place has gone to pot. The restaurant is dirty, the buffet is never completely stocked and the staff are not friendly. They're too busy standing around and chatting with each other rather than taking care of customers.

Today we went in to use our coupon of buy one lunch buffet and one drink and the second buffet is free. We were told the price was over $15.00. Now, like we said before, we have eaten there many times. The total price is $10.75 (including senior discount). When I questioned why it was $15.00 I was told that that was the correct price. The clerk asked the manager to come over and the manager barely glanced at it and said that the $15.00 was correct.

We left and went to another Mazzio's and we were charged the correct price of $10.75. In addition, the second Mazzio's was extremely clean, staff was extremely friendly and the selection of food was fantastic.

We won't be back.

P.S. I responded as requested, but have not heard back. So much for caring about customer concerns.

K Wilhite

Updated-I did below as requested by owner and have not heard anything back.

First time trying Mazzios. This location is run down, out dated and not clean. If the main part of the restaurant is subpar it frightens me to see the kitchen. I ordered online, pretty simple. Arrived to pick up two men were chatting at the counter and just continued. I checked my order and was missing an item when I asked the employee said it’s not on my computer. At this point I was already finished. Pizza was okay, fried raviolis were well done, cheese sticks were okay. Now to the salad. If you wouldn’t eat it, don’t try to sell it. Wilted, water logged lettuce, literally water in the bottom of the bowl, no crunch left to the lettuce, the cheese was soggy, ends of peppers on the salad. I can look past a lot but majority of this visit was terrible.

pat beaver

Most horrible experiences in the last 3 months what has happened to this location in Mustang Ok. Tried to make an order on line said 90 minutes for pickup called call center to complain and they tried to transfer me to location twice and they just picked up the phone and set it back down twice when the call center called them they answered and said they were extremely busy as to the 90 minutes. the call center got them to 30 minutes when I got off from the call center headed the 2 miles to location and guess what? one employee car and not another car in the parking lot. I was really wanting pizza so fought to get one and should have known better with all the red flags. this is not a $17.00 pizza and was not fit to eat. Really seemed like they did something to it crust seemed water logged and as a 30 year customer has never seen a pizza like this one in photo. I asked the person at the window the managers name and she asked why I proceeded to tell here the experience that I went through just to get a pizza and she tried to blame it on the call center. well it wasn't their fault cause I just called them to complain and she said oh but didn't bother looking around the corner and tell the manager that we have a customer that has gone through hell to get a pizza.

Jerretta Taylor

The lunch buffet never disappoints me. The salad & pizza are outstanding. The staff is very friendly & the store is exceptionally clean. Best Mazzio's experience in a long time, I can't wait to come back! Thank you for being a step above the rest it really shows.

ROZA RAMIREZ

They used Parmesan cheese all over our pizza like it was a joke. Went back to have it replaced the next day, ordered a pepperoni & sausage pizza, didn’t get that it was a few pepperoni’s on 3 slices of pizza and the rest cheese no sausage almost like a 3 year old made it. This place is so terrible. The lobby was filthy. The salad bar was neglected and empty and mixed with what someone had spilled into other containers. Seats are ripped. It seems like this place has been abandoned and no one cares about customer service or health code violations. The young kids that work here seem like they are high on the vapes they’re smoking on. It’s a real shame to see it like this.

Mojo

Regarding this specific location, I highly recommend it. The owner and/or manager runs a good franchise. The employees are always friendly and helpful, the dining area stays orderly and clean, and the food is consistent. Consistently good.

Elizabeth Combs

What happened to this place? It looks so different that it did not even a month ago. The salad bar was not stocked and what was there was not good. The floors are sticky. It's just a completely different place now. It is dirty and you can tell it isn't being taken care of at all. Guess we will drive to Yukon.