Express - Salt Lake City, Utah

JULIO Gonzalez

"El frente de la moneda" si me gusto, Tiene exclusividad y precios bajos, El adverso de la moneda: me obligaban ha obtener la tarjeta de crédito de la tienda para comprar...sin aceptarme mi master Card, "Cosas veredes Zancho".

Santi Vlog

Son muy amables y pacientes. Muchas gracias. Amo esta ropa.

Lupita Serrano

calidad

Mary Moreno

Genial

taneya Patterson

I went to make a return Dec 10th 2024 at approximately 6p. The manager employee 785 in this store did not know how to do an online return. She was flustered and took her frustrations out on me by insulting my intelligence and talking to me reckless. I had patience, remained calm and even asked if she could call customer service to get help. Anytime I said anything which included mentioning being able to provide a receipt, she said I was causing a scene. At no time was I aggressive nor did I use any curse words. She could not even have a constructive conversation with me to figure out a resolution. Instead she chose to call security. Very unprofessional and uncalled for. I have never been treated so badly in my life. The was another employee there who saw it all. An investigation needs to be done with security tapes pulled. This experience has definitely left me with a negative impression of Express. I have some of this horrible experience on video. I definitely feel like I was discriminated against.

F Mann

Today was the 2nd time I had gone into this location at City Creek and both times Mateo was there and he gave me a very genuine “hello” and he took the time to shop around with me. I felt like I had my friend there, helping to find something flashy and badass and it was fun. When I asked for the fitting room, Mateo let me in and he asked what my name is. He called me by my name the rest of my time there! I really felt appreciated and comfortable shopping there. So true story is, I actually only went there to exchange 4 items, but with Mateo’s help, I also ended up spending $91 more dollars.

Yes, I’ve read the hate comments about Mateo here in these reviews, but guys I just don’t see it. Mateo is extremely kind and caring and he’s glad when customers are there.

Mateo my dude, you are killin’ it! Take all of the positive comments about you here, and keep your chin up! Sure appreciate you and your service!

Ryan Brown

I’d spent all day trying to find a good fall wedding and Belami was the only person who took the time to inquire my interests. I can’t recommend their selection and experience enough!

Ella Nina (E.N.)

I placed an order for pickup on Wednesday, got confirmation that the order was ready on Wednesday, and have been receiving subsequent reminder notifications. I finally had the time and went to go pick it up yesterday (Saturday, they hold for 5 days, closed sundays); however, when I got to the store, they told me that my order is not ready and the item is not in stock. It was weird because they didn’t try to scan the order barcode before telling me they don’t have it, but I guess it wasn’t that necessary to retrieve the order. Staff was friendly, and they tried to help. She offered to give me a discount on a replacement item, which meant I’d have to shop for something I’d already shopped for and spend more money to substitute an item that is still supposedly waiting for me. It is what it is except I’m still getting notifications TODAY that my order is ready.

I’ve done a ton of pickup orders at many different stores and have never had this happen. Clearly, their systems are malfunctioning in a major way, and I’m curious how often this happens. I used to love express, but even a quick gander on my way to the register, the quality of the materials seems to have gone downhill significantly over the years. At the end of the day, I’d really have rather just gotten a notice that the item wasn’t in stock than waste my time at city creek mall. Which is definitely part of what made my experience quite uncomfortable — the mall is owned by the church and paid for with tithing I’d paid into, but my demographic isn’t technically welcome there — I really felt that heavy yesterday. I have shopped at express for over 20 years, and still have some (now vintage) pieces which I have loved immensely. I was even wearing express pants when I went into the store yesterday. The express credit card was the first thing I used to build my credit, and I’m grateful for that because I bought a house with that credit, but Express just isn’t home anymore. I don’t think anything in there now would last me 20 years. It was nostalgic doing a bit of express shopping, and I had hoped to replace a few key pieces in my wardrobe with some Christmas bonuses I’d received, but I don’t want to spend money there after being essentially baited and switched.

No thank you. I wouldn’t recommend express or city creek mall at all.