Walgreens - Fredericksburg, Texas

Kristina Garcia

I placed an online photo order for an 8x10 framed canvas and about 12 8x10 enlargements. When I walked up to the photo department I made eye contact with the employe, Tessa, and said “Howdy” as she was boxing up some photos. Tessa then said to me in a very rude tone, “You’re gonna have to wait as I’m busy..”. There was no one else in the photo department, just Tessa and I. So I waited while she finished boxing the photos. She was cold and unwelcoming when she asked for the name on my order. Tessa aggressively looked for my photos and the canvas I ordered then handed them to me and told me to go to the front cashiers as she “was busy trying to help another customer with their large photo order.” I turned around and there was a line at the front cashier so I asked, “Can’t I pay here? I’ve always paid for my photos here” (I had no other items in my possession only photos to pay for). Tessa replied again, No, I’m busy with another order.”

Never have I been treated SO rudely and I was in shock! As I waited in the line at the front cashier I kept replaying the incident in my head, it was unacceptable and I was going to request to speak to the manager.

Gary was the cashier at the front register. He was very kind, welcoming and customer focused. As he was finishing up with the person in front of me he said, “Hi! You can put your things here they look heavy.” I thanked him and asked what the name of the employee in photo was. He replied, “Oh I’m not positive, would you like me to call her up here?” I stated, “No, I wanted to talk to the manager about her.” Gary replied after looking again in the photo area, “That’s Tessa and she is an manager.” I let him know not to call her as I was going to write a review about her. Gary apologized and then continued with checking me out.

Gary is the type of employee you want representing your company. He asked if I was a Walgreens rewards member and let me know I had credit I could apply to my purchase. Gary was such a breath of fresh air, I am glad he was there to check me out as I was about to leave my order and walk out.

Then to top it all off, when I got home one of the 8x10 photos had my daughters head cut off!! The worst experience EVER at Walgreens photo department and from a manager!!!!

Sharon and Don Adams

Walgreens staff member, Hope, went out of her way to help with a product that had been marked incorrectly. Checked the shelf herself and then gave us the promised price even though it was in error. She was sweet and very helpful. Thank you!!

Becky White Jarratt

Great pharmacy staff. Always pleasant and very knowledgeable. Medications received promptly and filled correctly. We live in Kerr County but drive 20 miles to this pharmacy, to avoid the Walgreens in Kerrville.
Thank you for always being professional!

Mara Archer

the photo team here is amazing! So sweet, always so accomodating. I choose to go to this one over and of the others because Erin and the other staff are great! Thanks for all you do!

Nina Thomas

We got there a few minutes before closing, and trust me, I understand the desire to close up and go home. However, being close to 8 months pregnant, I was in need of Tums. It literally would have taken us 2 minutes to walk in, find it, and get back to the front. Instead of letting us know politely that they were closing soon, or asking if she could help us find something, the lady at the front very rudely exclaimed, "You have 3 minutes!" I thought maybe it was me, but my husband, who doesn't care about most things, commented on how rude she was.

I get being tired. I understand having a long day. But, don't take a position in customer service if you can't handle customers or service.

Beverly Muller

Really don't know where to start. While it's much better than their Kerrville counterpart, SOME of the employees could use some work. To start off, the elderly woman at the photo booth needs to take some sort of anxiety medication because she is loud and rude to both customers and other employees. The daytime front checker is not friendly at all and is very rude also. You can tell she doesn't want to help you. She rolls her eyes any time you ask her to do anything out of the ordinary. The lady in cosmetics however, is wonderful! Nothing but praises for her. She has never been anything but helpful to me. The pharmacy is generally wonderful to. They can be backed up at their busy times, but they are very friendly and willing to help. The store is much more organized than Kerrville.

Scott Westfall

The pharmacy at the Fredericksburg Walgreens has no regard for your needs or patient needs. They take on the responsibility of dispensing medication but don't want to show up to work. Staffing is your excuse? You're a billion dollar corporation get over it. I suggest you find somewhere else like HEB I will.

Javier Martinez Jr

The lady that was working at the western union located in the Walgreens was so nice she was going to close down I told her I would be there in 10 minutes she waited for me and helped me out she was nice